Why Are My Shopee Sales Not Generating Commission?

Understanding the Commission Window

When a sale occurs, the commission is not released immediately. Shopee needs to confirm that the order was delivered, that there was no return, and that the purchase followed the program rules. This process can take 15 to 45 days.

Reasons Why a Sale May Not Generate Commission

1. The product does not belong to a category with commission. 2. The buyer clicked another affiliate link after yours. 3. The purchase was made outside the cookie period. 4. There was cancellation or return. 5. The link was not generated correctly. 6. The buyer did not complete the purchase on the same device. 7. The purchase used a non-eligible coupon.

How to Diagnose a Specific Sale

If someone said they bought through your link but you didn't see commission, confirm the exact purchase date, check if the sale appears in the dashboard even as pending, ask if they clicked another link before or after yours, verify if they bought on the same device, and confirm that the product has active commission.

How to Avoid Losing Commissions

Always generate the link through the affiliate dashboard. Use shorteners. Encourage clicking close to the purchase time. Schedule reposts to renew the cookie. Choose products with confirmed commission. Monitor the dashboard regularly. DivulgaNinja helps automate this process.

When to Ask Shopee Support

If you identified a sale that should have generated commission but the dashboard did not register it, contact the affiliate program support. Have on hand: sale date, product, link used and purchase screenshot if possible.