How to Set Up Automatic Messages on WhatsApp and Telegram: Complete Guide 2026
Why Use Automatic Messages on WhatsApp and Telegram in 2026?
WhatsApp/Telegram has established itself as the main platform for sales and customer relationships in Brazil. There are over 120 million active users in the country, and most consumers expect quick responses when interacting with a brand. Industry studies indicate that 78% of sales are lost when the response takes more than 8 seconds. This data shows that response speed is no longer a differential — it’s an obligation.
The automatic message feature on WhatsApp and Telegram addresses this bottleneck by instantly responding to comments, DMs, and interactions in Stories. It’s not about sending spam: it’s about creating quick, personalized experiences that lead the follower to conversion.
What Are Automatic Messages on WhatsApp and Telegram?
They are pre-configured responses that are triggered automatically when someone interacts with your profile in a specific way. They work through the official WhatsApp/Telegram API (Meta), ensuring total security and compliance with the platform's rules. Unlike illegal bots that simulate clicks, the official automation operates within WhatsApp/Telegram's terms of use.
Types of Available Automation
- Automatic Comment Responses: when someone comments a keyword like "want" or "price", they receive an automatic DM with the programmed content
- Welcome Messages: automatically sent when someone starts following your profile, creating a positive first impression
- DM Self-Service: interactive menus with buttons that direct the customer to price information, catalog, support, or scheduling
- Story Responses: when someone replies to your Story with a keyword, they receive exclusive content in the DM
- Nurturing Sequences: after the first contact, the follower receives programmed messages over several days, building a relationship
Step-by-Step to Set Up Automatic Messages
1. Have a Business or Creator Account
To use automations, your account needs to be a business or content creator account. Go to Settings > Account > Switch Account Type. Personal accounts do not have access to the official API.
2. Choose a Reliable Automation Tool
Always opt for tools that use the official integrations. This ensures that your profile will not be penalized, blocked, or penalizado. DivulgaNinja exclusively uses the official API and offers unlimited automation with plans starting at R$49.90/month.
3. Set Up Your Triggers
Define the keywords that will trigger the automatic responses. The more specific the triggers, the better the follower's experience. Practical examples:
- "price" → sends price list via DM
- "buy" → sends direct purchase link
- "catalog" → sends PDF or carousel with products
- "coupon" → sends exclusive discount code
- "schedule" → sends scheduling link
The questions our community asks the most
These are the questions that come up the most in our groups and support channels about this topic. Each one is answered straight to the point.
How do I schedule a WhatsApp message?
The regular app does not schedule on its own: people who publish at fixed times use a scheduling tool connected to the number. With DivulgaNinja you build the offer once, pick the times and it goes out to the chosen groups and channels.
What is WhatsApp automation and what is it for?
It means preparing everything that repeats: offer catalogue, artwork, copy and publishing times. Instead of opening group by group, you organise the day's schedule in one place and publishing happens on time across every connected channel.
What does WhatsApp Business offer?
Business profile, catalogue, labels, quick replies and a greeting message. Those organise conversations; building offers and publishing them across many groups and channels at the right time is what a promotion tool like DivulgaNinja handles.
How do I create a Telegram bot?
Message @BotFather, send /newbot, choose a name and username and store the token. For deal promotion, though, most affiliates publish straight to the channel with scheduling, because members see the offer in the timeline.
How do I set up automation for WhatsApp?
Decide three things: which products go out, which copy and artwork go with each one, and at what times. Once that is set, the tool handles execution and you spend your time picking better offers.
Can I publish to several groups at the same time?
Yes. You connect your WhatsApp groups and Telegram channels, build the post once and choose where and when it goes out. That is what keeps dozens of channels active without copy-pasting all day.